Guarantee - Chat Flora

✅ Chat Flora Guarantee

At Chat Flora, our goal is simple:

Every customer = 100% satisfaction.

If something goes wrong with your order, don’t worry — the Chat Flora Team is here to help. Just send us a message on WhatsApp or email us directly.

Substitution Policy

Some flowers or gifts may be unavailable due to season or location.
If so, our florist will prepare a similar or better product of equal value.
Colors or extras (like chocolates or toys) may vary.
We always aim to match size, shape, and overall style as shown online.

Order Changes & Additions

You can change your order at least 24 hours before delivery.
Last-minute or same-day orders cannot be edited.
For changes, contact the Chat Flora Team as soon as possible.

Damaged or Low-Quality Orders

If your flowers/gifts are damaged or not as expected:
- Report within 24 hours
- Send a clear photo (no filter) showing the issue
This helps us investigate quickly and fairly.
During major holidays, responses may take 2–5 business days.

Incorrect Delivery Info

We cannot guarantee delivery if:
- The address is incomplete or wrong
- The phone number is missing or unreachable
No refunds for failed deliveries due to incorrect info.
Always double-check recipient details.

❌ Cancellation Policy

To cancel an order:
- Contact us within 1 hour of placing
- Or at least 5 business days before delivery
If approved, admin fees (up to 30%) may apply
No cancellations accepted once shipping has started

Flower Life & Responsibility

Flowers are perishable and usually last 1–7 days
Quality depends on:
- Changing water daily
- Keeping them away from heat
We cannot guarantee longevity if they are not properly cared for

Need help?

The Chat Flora Team is always here for you: