❓ Chat Flora — Frequently Asked Questions (F.A.Q.)
Delivery & Refund Policy
By placing an order via our Site Chat Order System, you confirm that you accept the following terms:
Delivery Timing
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Same-day delivery is guaranteed if payment is completed before 3 PM (15:00) (recipient’s local time).
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For holidays (Valentine’s, Women’s Day, New Year, etc.), please order at least 48 hours in advance.
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For time-specific requests, mention your preferred hour in the Note field.
⚠️ Delays may occur due to traffic, weather, or shop hours.
Recipient Information
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A valid phone number for the recipient is mandatory.
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If the address is incomplete or the recipient is unreachable, delivery may be delayed or returned.
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In such cases, a second delivery may require an extra fee.
❌ Refunds & Cancellations
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Orders can be cancelled only before preparation begins.
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Once your order is being arranged or delivered, no changes or refunds are possible.
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If there’s a delivery issue due to recipient info, we’ll contact you to update the address if possible.
Product Substitution
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Sometimes, certain flowers or colors may be unavailable.
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In that case, we’ll deliver a similar product of equal or higher value.
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Style, color range, and size will be preserved as closely as possible.
Card Message & Sender Info
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Your message will be printed and delivered with the flowers.
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You may remain anonymous — but if the recipient refuses to accept anonymous gifts, we may need to share your name.
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To stay completely anonymous, write it clearly in the Note section.
Order Status
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You will receive a confirmation once your WhatsApp order is sent.
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If there are any issues, we will contact you via WhatsApp or Phone.
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For quick updates, message us anytime via whatsapp, telegram, site chat or email.
Claims & Complaints
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Not happy with your order?
Please contact us within 48 hours of delivery. -
We will try to resolve it with a replacement or partial refund if needed.
️ You may be asked to share a clear photo of the item to support your claim.
⚠️ Reminder
By using the Chat Flora Site Chat System, you confirm that you accept our delivery and refund policy.
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